“Oh, I am already posted about this, so I don’t need to join this meeting.” “Can you remind me what you said earlier about that thing? I have a really bad memory.” “Keep on talking, don’t worry I am filing this report in parallel I am a great multitasker!” But chances are that the fast-paced reality of work has caught you in several unfortunate communication incidents:Įxamples of inefficient listening at work When reading all these, you may think that none of these apply to you because you are a great listener. More than being heard, they need to be understood and this is why active listening is important. There is nothing more frustrating for an individual at work than feeling that his/her needs and concerns are not being heard. Of course, this is not limited to the employee’s side but also the employer’s side. And effective listening has a great role to play. Why is effective listening important in the workplace?Īn internal training session, a workshop, a team meeting or a simple everyday interaction with your teammate on this project you are cooperating for, are all part of everyday business reality where effective communication can make a difference in the final outcome. by exercising effective listening, the listener can create a sense of connection and trust that can facilitate better communication.This lays the foundation for a positive atmosphere in two-way communication, encouraging an environment of psychological safety where both parties feel more free to share their thoughts. by being fully focused, the listener shows the speaker they are interested which gives a sense of respect and value to the speaker.by fully focusing on the speaker and what they are saying, the listener can better understand the message, better interpret the meaning of the message and help prevent misunderstandings.This allows the listener to fully engage with the speaker, which can improve communication in many ways. But how?Īctive listening is a communication technique describing a listener being completely focused on, understanding and responding to the words and body language of the speaker. Effective listening helps create a positive working environment and fosters better collaboration and problem-solving. In fact, the way from just hearing to actually listening can be long and it is not the easiest thing. Listening when others speak sounds like a simple task, but it can be a bit more complex than this. It may sound “basic”, but one of the basic components of efficient communication is active listening. This business reality makes communication skills the most important factor of a successful team player. In most cases, working life is characterized by constant cooperation with other people be it clients, partners, colleagues or supervisors.
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